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To ensure you a speedy handling of returns, respectively repairs, please not the following points:


Notes for returns/repair transmittals

  • Carry out return/repair transmittals  only with a filled out return covering letter
  • For the allocation of a RMA no. please contact us by phone or email (info@kira-leuchten.de)
  • Forwarding costs must be covered by the consignor. We unfortunately cannot accept return deliveries with unpaid postage.
  • Post articles for reparation without accessories. (e.g. operating  instructions,  fixing- and mounting appliances)
  • The good has to be packed securely against transport risks.
  • Unauthorized sent goods will be returned with a handling lump sum of 15 Euros for each article plus current forwarding costs
  • Return of articles (e.g. of wrong orders) will be charged with a return to storage fee in the amount of 15 % of the articles value (respectively minimum 15 Euros).
  • Custom-made products as well as ex-proof articles are generally excluded from returns.
  • There is no legal entitlement to the advance replacement of defective products.

 

 
Enclose the filled out and signed return form:

 

Download RMA form flag pdf
 

 

NOTE
The personal data transmitted in the context of a registration or inquiry will be stored and processed exclusively by KIRA Leuchten GmbH for contract initiation, contractual purposes, your individual support or the sending of product information or special offers, in accordance with the German data protection regulations. By submitting your personal data, you agree that this data for o.g. Purposes may be processed and a promotional speech can be made. You can lawfully refuse such processing at any time without giving reasons. Further information is available in our Privacy Policy

 

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