+49 (0) 7734 936 930 78244 Gottmadingen - GERMANY  

To ensure you a speedy handling of returns, respectively repairs, please not the following points:


Notes for returns/repair transmittals

  • Carry out return/repair transmittals  only with a filled out return covering letter
  • For the allocation of a RMA no. please contact us by phone or email (info@kira-leuchten.de)
  • Forwarding costs must be covered by the consignor. We unfortunately cannot accept return deliveries with unpaid postage.
  • Post articles for reparation without accessories. (e.g. operating  instructions,  fixing- and mounting appliances)
  • The good has to be packed securely against transport risks.
  • Unauthorized sent goods will be returned with a handling lump sum of 15 Euros for each article plus current forwarding costs
  • Return of articles (e.g. of wrong orders) will be charged with a return to storage fee in the amount of 15 % of the articles value (respectively minimum 15 Euros).
  • Custom-made products as well as ex-proof articles are generally excluded from returns.
  • There is no legal entitlement to the advance replacement of defective products.

 

 
Enclose the filled out and signed return form:

 

Download RMA form flag pdf
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