RMA Service

KIRA RMA Service

To ensure you a speedy handling of returns, respectively repairs, please not the following points:


Notes for returns/repair transmittals:

  • Carry out return/repair transmittals  only with a filled out return covering letter.
  • For the allocation of a RMA no. please contact us by phone or email (This email address is being protected from spambots. You need JavaScript enabled to view it.).
  • Forwarding costs must be covered by the consignor. We unfortunately cannot accept return deliveries with unpaid postage.
  • Post articles for reparation without accessories. (e.g. operating  instructions,  fixing- and mounting appliances)
  • The good has to be packed securely against transport risks.
  • Unauthorized sent goods will be returned with a handling lump sum of 15 Euros for each article plus current forwarding costs
  • Return of articles (e.g. of wrong orders) will be charged with a return to storage fee in the amount of 15 % of the articles
    value (respectively minimum 15 Euros).
  • Custom-made products as well as ex-proof articles are generally excluded from returns.
  • There is no legal entitlement to the advance replacement of defective products.

 

Enclose the filled out and signed return form:

 

        Download RMA form    

 

 

 

Our adress:

KIRA Leuchten GmbH
Wiedenstr. 6
D - 78244 Gottmadingen
(Germany)

You can reach us:

Mo. - Fr.  08:00h - 12:30h / 13:30h - 17:00h
Freitag    08:00h - 12:15h

Phone: +49 (0) 7734 936 93 - 0
Fax: +49 (0) 7734 936 93 - 29

E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Web:   www.kira-leuchten.de




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